Shipping policy

Thank you for shopping with Zuliga. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully received.
During periods of high order volume, holidays, or promotional events, processing times may be longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

Zuliga ships to many countries worldwide. Shipping availability may vary depending on your location and local carrier services.

If we are unable to ship to your destination, we will notify you and provide a refund if applicable.

3. Shipping Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 7–15 business days
Europe: 5–12 business days
Other International Destinations: 10–20 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery address, selected shipping method, and order value.

Any available free shipping offers will be clearly displayed on our Website or during checkout.

5. Order Tracking

When tracking is available, you will receive a confirmation email containing your tracking number after your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your local government.

These charges are the responsibility of the customer unless otherwise stated during checkout.

7. Delivery Delays

While we work with reliable shipping partners, delivery delays may occur due to factors beyond our control, including:

Severe weather
Customs inspections
Carrier delays
Natural disasters
Public holidays
Incorrect shipping information provided by the customer

We appreciate your patience if delays occur.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hey@zuliga.com.

Once an order has been shipped, we may be unable to modify the delivery address.

9. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check around your delivery location.
Ask household members or neighbors if they accepted the package.
Contact the shipping carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you.

10. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
Photos of the damaged product
Photos of the shipping packaging
A brief description of the issue

This information helps us resolve your claim as quickly as possible.

11. Split Shipments

In some cases, items from the same order may be shipped separately from different warehouses or suppliers. If this happens, you may receive multiple tracking numbers and deliveries.