Refund policy

At Zuliga, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below to understand your options for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all original accessories, manuals, and components (if applicable).
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products.
Gift cards.
Downloadable digital products.
Personal care or hygiene products that have been opened or used.
Items marked as final sale or non-returnable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product.
Photos of the packaging (if applicable).

After reviewing your claim, we may offer a replacement, refund, or other appropriate resolution.

4. Return Process

To start a return, please contact us at:

Email: hey@zuliga.com

Please do not send items back without first contacting us, as this may delay the processing of your return.

If your return is approved, we will provide return instructions.

5. Return Shipping Costs

Unless the return is due to our error (such as a defective, damaged, or incorrect item), customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

We replace items only if they are defective, damaged, or if the incorrect product was sent.

If you need an exchange, please contact us at hey@zuliga.com.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. In that case, you may request a return in accordance with this policy after receiving your order.

9. Refused Deliveries

If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any shipping costs incurred may be deducted from the refund where permitted by law.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to working with you to find a fair resolution.